Job Title: Senior Support Engineer - System Administrator & DBA

Date Posted: 06/14/2010

Reports To: Customer Support Manager

Location: Santa Clara, CA

Job Description:

Senior Support Engineer is responsible for technical solutions delivery and customer acceptance of Polaris projects. In this role, you will be an important member of the Operations team and a key technical team member responsible for high quality customer support.

Responsibilities:

• Perform deployment and installation of servers - Hardware, OS and 3^rd party software packages
• Provide systems administration, operational support and problem resolution for deployed servers
• Develops, promotes and implements standard operating procedures including disaster recovery, server integrity, server audits and version control
• Install, configure, performance tune Linux and Solaris 10 operating system
• Perform network configuration for servers
• Plans and implements server virtualization including LDOMS/Zones
• Participate in 24x7 on-call support activities
• Actively participate in planning and implementation of Disaster Recovery
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
• Evaluates, implements and administers storage administration impacting technologies such as RAID, SAN, NAS and backup
• Installs, administers and optimizes relational database (Oracle and MySQL)
• Evaluates, implements and administers high availability database configuration including RAC, clusters

Qualifications:

• BS/MS in Computer Science, Electrical Engineering or technologically relevant field

Required Skills & Experience:

• Extensive knowledge of Sun Sparc and Intel server architecture, Solaris 10 and Linux OS
• 7+ years of system administration experience
• Extensive exposure to Sun hardware platforms including ATCA
• Hands-on experience with managing networks, routers, firewalls, switches, V-LAN
• Experience with backup/restore software, cluster systems management
• Experience with TCP/IP and networking protocols, DNS, VPN, SNMP and related technologies
• SAN/NAS storage experience with Netapp, EMC, Sun StorageTek, or similar
• Strong experience with system management tools, logical file systems, and client/server environments
• Extensive knowledge of Oracle Enterprise database administration
• Excellent script writing skills
• Strong troubleshooting skills
• Demonstrated initiative, customer orientation and team work competencies
• Excellent verbal and written communication skills
• Must have experience working in a high-availability, 24x7 operational environments
• Must be able to work unsupervised, be a self started, well organized and be able to multi-task
• Willing to travel to customer site on need basis (about 15-20% of time)
• Certifications: Solaris, Oracle database, CISCO, EMC, Netapp, and Brocade -a plus

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